Privacy Policy

stor.ree Privacy Policy

Last updated: 08.12.2025

This Privacy Policy describes how stor.ree (“we”, “us”, “our”) collects, uses and discloses your personal information when you visit or make a purchase from www.storree.co.uk (the “Site”), interact with us, or use any of our services (the “Services”).

By accessing or using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use the Site.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal and regulatory reasons. When we make updates, we will revise the “Last updated” date above and post the new policy on our Site.

2. Information We Collect

We collect personal information to provide our Services, fulfil orders, and improve your experience on our Site. The type of information we collect depends on how you interact with us.

a. Information You Provide Directly

This includes:

  • Contact details: name, email address, billing address, shipping address, phone number

  • Order details: products purchased, payment confirmation, order history

  • Account details: username, password when you create an account

  • Customer support: information shared when contacting us

  • Shopping behaviour: items viewed, items added to basket, wishlists

You may choose not to provide certain information, but doing so may limit your access to some features.

b. Information Collected Automatically (Cookies & Usage Data)

We collect certain information through cookies, pixels, and similar technologies, including:

  • IP address

  • Browser type

  • Device information

  • Pages you view

  • Time spent on the Site

  • How you interact with our Services

This helps us improve website performance, personalise your experience and monitor Site security.

For more details about Shopify’s cookie usage, see:
https://www.shopify.com/legal/cookies

c. Information from Third Parties

We may receive information from:

  • Shopify, the platform powering our Site

  • Payment processors (e.g., Stripe, PayPal, Shopify Payments) to process your purchases

  • Analytics and marketing partners to help us understand usage and tailor content

  • Email service providers when you interact with our email campaigns

All third-party providers are required to handle your information in line with applicable data protection laws.

3. How We Use Your Personal Information

We use your information to:

a. Provide and Improve Our Services

  • Process and fulfil your orders

  • Arrange delivery and returns

  • Communicate about your account or order

  • Manage your account and preferences

b. Marketing & Personalisation

  • Send promotional emails (only with your consent)

  • Tailor advertising based on your interactions

  • Improve our Site, content and product offering

You can unsubscribe from marketing at any time using the link in our emails.

c. Security & Fraud Prevention

We use your information to detect, investigate and prevent fraudulent or harmful activity.

d. Customer Support

To respond to your enquiries and improve customer experience.

4. Cookies

We use cookies to:

  • Enable core functions of the Site

  • Remember your preferences

  • Analyse Site traffic

  • Personalise your shopping experience

You can choose to disable cookies through your browser settings, but doing so may affect Site functionality.

5. How We Share Your Personal Information

We may disclose your information to third parties in the following situations:

a. Service Providers

Including:

  • Shopify (website hosting)

  • Payment processors

  • Fulfilment and shipping partners

  • Email providers

  • IT and security providers

b. Legal Obligations

To comply with laws, respond to lawful requests, or protect our rights and those of customers.

c. Business Transfers

If we undergo a merger, acquisition or similar event, your information may be transferred as part of the transaction.

We do not sell your personal information.

6. User-Generated Content

If you post reviews or content publicly on the Site, this information may be visible to others. We are not responsible for how third parties may use that information.

7. Links to Third-Party Sites

Our Site may contain links to external websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

8. Children’s Data

Our Services are not intended for children. We do not knowingly collect information from anyone under 18. If you believe we have received information from a child, please contact us and we will delete it.

9. Security & Data Retention

We take reasonable steps to protect your personal information, but no online service is completely secure.

We retain data only as long as necessary to:

  • Provide our Services

  • Meet legal requirements

  • Resolve disputes

10. Your Rights (UK & EU GDPR)

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you

  • Request deletion of your data

  • Correct inaccuracies

  • Request data portability

  • Object or restrict processing

  • Withdraw consent for marketing or other consent-based processing

To exercise any of these rights, please contact us using the details below.

We may need to verify your identity before responding.

11. International Data Transfers

Your information may be processed outside the UK or EU, including in countries where data protection standards differ. When this occurs, we rely on:

  • Standard Contractual Clauses, or

  • Other lawful transfer mechanisms

to ensure your data remains protected.

12. Complaints

If you have concerns about our data practices, please contact us. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

Email: hi@storree.co.uk
Post: stor.ree, 14 Walmer Road, Newport NP19 8NU